📋 Acceptance of Terms
By accessing and using Acoustipower's services, website, or purchasing products, you agree to be bound by these Terms of Service.
🛒 Product Sales & Orders
Order Acceptance
All orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order at our discretion
Prices are subject to change without notice
Errors in pricing or product information may result in order cancellation
Payment Terms
Full payment is required before order processing
We accept major credit cards and approved financing options
Sales tax will be added to orders as required by law
International orders may incur additional duties and taxes
Shipping & Delivery
Shipping costs are calculated at checkout
Delivery times are estimates only
Risk of loss transfers to customer upon delivery
Signature may be required for high-value shipments
🔧 Installation Services
Service Scheduling
Installation dates are subject to technician availability
We require 24-hour notice for cancellations or rescheduling
Cancellation fees may apply for late notice
Installation scope must be confirmed before work begins
Customer Responsibilities
Provide safe access to installation areas
Ensure proper electrical and structural requirements are met
Remove personal items from work areas
Be available during scheduled installation times
Workmanship Guarantee
90-day guarantee on installation workmanship
Does not cover product failures (manufacturer warranty applies)
Guarantee void if equipment is modified by third parties
💻 Website Use
Intellectual Property
All website content is owned by Acoustipower
Unauthorized use of trademarks or content is prohibited
Product images and descriptions are for illustrative purposes only
User Conduct
Do not attempt to interfere with website functionality
Do not use automated tools to access the site
Respect intellectual property rights
Provide accurate information when creating accounts
Account Security
You are responsible for maintaining account security
Notify us immediately of unauthorized account access
We reserve the right to suspend accounts for violations
📞 Customer Support
Contact Methods
Email: info@acoustipower.com
Phone: (905) 415-8816
Showroom visits by appointment only
Response Times
We aim to respond within 24-48 business hours
Complex inquiries may require additional time
Emergency support available for critical issues
⚖️ Legal Provisions
Limitation of Liability
Acoustipower's liability is limited to the purchase price
We are not liable for indirect or consequential damages
Manufacturer warranties are separate from our liability
Dispute Resolution
Ontario law governs these terms
Disputes will be resolved in Toronto, Ontario courts
Arbitration may be required before litigation
Force Majeure
We are not liable for delays beyond our control
Includes natural disasters, strikes, and supplier issues
We will make reasonable efforts to fulfill obligations
🔄 Policy Updates
Changes to Terms
We may update these terms at any time
Continued use constitutes acceptance of changes
Major changes will be communicated to customers
Governing Documents
These terms work with our Privacy Policy
Refund & Return Policy is incorporated by reference
In case of conflict, these terms prevail
📋 Product-Specific Terms
High-Value Equipment
Professional installation is strongly recommended
Improper installation may void manufacturer warranty
We offer setup and calibration services
Custom Configurations
Custom orders cannot be cancelled after 24 hours
Special orders are non-returnable
Configuration changes may incur additional fees
Demo & Open-Box Items
Sold "as-is" with any disclosed imperfections
May have reduced or modified warranty
Non-returnable and non-refundable
🎯 Professional Services
Consultation Fees
Initial consultations may be complimentary
Detailed system design may incur fees
Fees are non-refundable once work begins
Project Management
We coordinate with contractors and suppliers
Timeline estimates are not guarantees
Changes to scope may affect pricing and timing
📞 Contact & Support
Technical Support
Available for products we sell and install
Remote support available when possible
On-site service may incur travel fees
Warranty Claims
We facilitate manufacturer warranty claims
Proof of purchase required
Shipping for warranty repairs is customer responsibility
Important: These terms constitute the entire agreement between you and Acoustipower. By using our services, you acknowledge reading and understanding these terms.
